Data Privacy Policy
Last updated: 15th January 2026
Introduction
solidframehubum Ltd ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website https://solidframehubum.pro or engage with our services. This policy applies to all personal data we collect about you.
Data Controller Information
solidframehubum Ltd is the data controller responsible for your personal data. Our details are:
Data Collection
We collect various types of personal data to provide and improve our services. The data we collect includes information you provide directly to us and information we collect automatically when you use our website.
Information You Provide to Us
- Contact Information: Name, email address, phone number, company name, and job title when you fill out our contact forms or communicate with us
- Communication Data: Messages, enquiries, and other communications you send to us
- Service Information: Details about your KPI management needs, project requirements, and business objectives
- Newsletter Subscriptions: Email address and preferences when you subscribe to our updates
Information We Collect Automatically
- Website Usage Data: Pages visited, time spent on pages, browser type, operating system, and referring websites
- Device Information: IP address, device type, screen resolution, and general location data
- Cookies and Tracking Data: Information collected through cookies and similar technologies as detailed in our Cookie Policy
How We Use Your Information
We use the personal data we collect for various legitimate business purposes. How we use your information depends on the specific context in which we collect it and the legal basis for processing.
Primary Uses
- Service Delivery: To provide KPI management guidance, respond to your enquiries, and deliver the services you request
- Communication: To contact you about our services, respond to your questions, and provide customer support
- Business Development: To understand your needs, improve our services, and develop new offerings
- Marketing: To send you relevant information about our services, industry insights, and updates (with your consent)
- Website Improvement: To analyse website usage, improve user experience, and optimise our digital presence
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about the cookies we use and how to control them, please see our Cookie Policy.
Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for specific processing activities
- Contract: When processing is necessary to perform a contract with you or take pre-contractual steps
- Legitimate Interests: When we have legitimate business interests that are not overridden by your privacy rights
- Legal Obligation: When we must process data to comply with legal requirements
Data Sharing and Disclosure
We do not sell, trade, or rent your personal data to third parties. We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party providers who assist us in operating our website and delivering services
- Legal Requirements: When required by law, regulation, or legal process
- Business Transfers: In connection with a merger, acquisition, or sale of business assets
- Protection: To protect our rights, property, or safety, or that of our users or others
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our retention periods vary depending on the type of data and the purpose for processing:
- Contact and Communication Data: Retained for up to 7 years after our last interaction
- Website Analytics Data: Retained for up to 26 months
- Marketing Data: Retained until you unsubscribe or withdraw consent
- Legal and Compliance Data: Retained as required by applicable laws and regulations
International Data Transfers
As we operate from Cyprus within the European Union, your data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.
Your Rights
Under GDPR and applicable data protection laws, you have several rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data in certain circumstances
- Restriction: Request limitation of processing in specific situations
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests or for marketing purposes
- Consent Withdrawal: Withdraw consent for processing where consent is the legal basis
To exercise any of these rights, please contact us using the details provided in the contact section below.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Staff training on data protection and security
- Incident response procedures
Children's Privacy
Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If you become aware that a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:
You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner if you believe we have not handled your personal data in accordance with applicable law.
Supervisory Authority
If you have concerns about our data processing practices, you may contact the Cyprus Data Protection Commissioner: